Complaint Policy

We welcome the reporting of content that may be illegal or otherwise violates the Standards of our website.
We acknowledge that such reported complaints will be reviewed and resolved within seven business days.
The process of review is the following: the report is directly sent to the Customer Service team, which has the ability and the power to decide if the content respects or not our Standards. If it's not the case, the content will be removed immediately.
Any violation may result in suspension, or deletion of the Swamer and/or User account, depending on the severity of the violations, and the Site's discretion. 
In the event of severe or repeated violations of the rules regarding Content, the Site may end the contractual relationship joining the Swamer and/or the User, at their sole fault. 
Any violation of the legal provisions or mandatory regulations, specifically related to the protecting of minors or identity theft, may be reported to the competent authorities.

If the consumer's complaint gets declined, the customer will have an option to restart the process and will be allowed for it to be resolved by a neutral body.

If you have been depicted in any content and would like to appeal removal of such content, please notify us by sending an email here [email protected]
Should there be a disagreement regarding an appeal, you will allow the disagreement to be resolved by a neutral body.
 

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